Q : How do I check the status of my order?
A : You can track the status of your order in real time by entering your order information on the Track Order page.After an order has been placed, it is immediately sent to our fulfillment center where we will confirm and ship your items as soon as possible.
Q: A How long does delivery take?
A : Please allow 12-22 business days (average) for the items to arrive.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at contact us page or leave a message on the online chat.
Shipping time may take longer in high season (Holidays, Christmas, New Year…)
Q : How Can I Change My Shipping Address?
A : Please contact us at [email protected] after 24 hours since place order and we will change to correct the address as soon as possible.
Q: When will my item’s Tracking Number be available?
A : Tracking Numbers are usually generated within 3-5 business days, and may take up to another 7 days to have updated tracking information depending on the efficiency of our shipping partners.
Tracking Numbers will be sent via email to our customers, even before the tracking information is ready.
Q : How Do I Make Payments Using Paypal? How Does It Work?
A : Paypal is the easiest way to make payments online. While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated to rugprintuk.com system for your order. It’s fast, easy & secure.
Q : Can I Pay Using Paypal Without A Paypal Account?
A : Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.
Q : How secure is my personal information?
A : RugPrint UK adheres to highest industry standards in order to protect your personal information with the best security solutions.Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology),which is widely used on the Internet for processing payments safely. Your credit card information is only available to PayPal or Stripe in order to complete the requested transaction and is not subsequently stored.
Q : Item not as described, what can i do?
A : Please contact us freely at [email protected] and we will work to resolve the problem as quickly as possible.
Q : Will the product not smudge when washing?
A : Yes, You can wash. Products printed with high quality will not be smudged when washing.